Choose your items, select the desired size or variant, then add them to your cart. You can then choose your delivery method or in-store pickup, enter your details, and finalize your payment.

Yes. You can place your order as a guest, without creating a customer account.

Your account allows you to more easily access your order history and view information related to your purchases.

After your payment has been validated, a confirmation email will be sent to the address provided when you placed your order. If you cannot find it, please check your spam folder.

Orders are prepared quickly. If you wish to request a modification or cancellation, please contact us as soon as possible with your order number. We will do our best to intervene if preparation has not yet begun.

Log in to your MYSTORE customer account to find your previous orders and their information.

MYSTORE Shopping delivers to Belgium and other European countries available at the time of order.

Available options and any shipping costs are calculated based on your address.

Orders are shipped with DPD.

Applicable delivery times are indicated on our dedicated page. These may vary depending on the destination country, time of year, and order volume.
We do our utmost to prepare and ship every order quickly.

View shipping information

As soon as your order is shipped, you will receive an email with information allowing you to track your package.

Please check your spam folder if you do not receive this email.

Yes. You can choose in-store pickup when this option is offered at the time of your order.

Select in-store pickup when ordering and pay directly online. You will be notified when your order is ready for pickup.

Online payment is mandatory to confirm a Click & Collect order.

No. Click & Collect orders must be paid for online before they are collected in store.

Free shipping on orders over €50, subject to the conditions and eligible destinations specified at the time of order.

You have 14 days to request a return for an item, in accordance with the conditions specified in our returns policy.

Before returning your item, please review our Returns & Exchanges page for the procedure, return address, and conditions to be met.

View returns & exchanges

No. Return shipping costs are at the customer's expense.

Yes. In-store returns are possible in accordance with our return policy. Please bring your proof of purchase or order confirmation.

The item must meet the conditions detailed in our returns policy. We recommend not wearing it beyond a simple try-on and keeping its original packaging and tags.

Quickly contact our customer service by providing your order number, the item concerned, and the issue you are experiencing. Add photographs if necessary to facilitate the processing of your request.

You can currently pay for your order with:

• Visa
• Mastercard
• Bancontact

The payment methods actually available for your order will be displayed during checkout.

Yes. Payments are processed using secure solutions. MYSTORE Shopping does not directly save your complete credit card information.

Your payment is confirmed once it has been validated by the payment provider. You will then receive an email confirming your order.

PayPal is not available at this time. Active payment methods will be displayed when you complete your order.

Apple Pay and Google Pay can be offered once they are technically activated. When they are available for your device and order, they will automatically appear among the payment options.

Available sizes are shown directly on each product page. As cuts can vary from one brand to another, please carefully consult the information provided in the product description.

If you have any doubts about a specific item, you can contact our team before ordering.

We do not provide a general sizing guide, as cuts and measurements can vary by brand and model. However, our team can advise you on a specific product.

A size that is greyed out or cannot be selected is usually unavailable or not offered for the model in question.

Yes, some items can be restocked, especially among our Gems and for certain Brands. However, availability depends on collections and suppliers.

When an alert option is available, select the out-of-stock size or variant, then enter your email address. You will be notified if the item comes back in stock.

Discover new arrivals

We do our best to update stock levels. However, availability can change quickly, especially for new arrivals, trending items, and last pieces.

The selection available on the website may differ from that offered in our physical store. To check for a specific item, please contact our team.

No. We do not offer in-store reservations. However, you can use Click & Collect when available and pay for your order directly online.

Yes. MYSTORE gift cards are offered in digital format and sent by email.

Discover gift cards

The MYSTORE gift card can be used on our online store and in our physical store, in accordance with the applicable terms and conditions.

After purchase, the digital gift card is sent via email. No physical format is shipped.

Yes. You can forward the gift card email or information to the recipient so they can use it for their purchases.

Yes. MYSTORE Shopping also has a physical store in Belgium, where you can discover a wide selection of clothing, shoes, accessories and brands.

Our store is located at:

MYSTORE Shopping
208P Rue Grande
7020 Maisières, Belgium

Choose Click & Collect when placing your order and pay directly online. Then, wait for our confirmation before going to the store to ensure your order is ready.

If someone else needs to pick up your order, please contact our team beforehand. Order confirmation and proof of identity may be requested upon collection.